Privacy Policy

1. Introduction

At Delle Japan, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. By interacting with us, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of personal information:

  • Basic contact details: name, email address, phone number

  • Travel preferences: travel dates, destinations, group size, interests

  • Payment information: used solely for booking purposes

  • Communication history: emails, inquiries, and preferences

  • Demographic info (optional): nationality, language preferences

We do not collect sensitive personal data unless necessary to tailor your travel experience (e.g., dietary restrictions, mobility needs, etc.).

3. How We Use Your Information

We use your data to:

  • Plan and coordinate your personalized trip to Japan

  • Make reservations on your behalf (e.g., restaurants, private cars, activities)

  • Match you with a local guide suited to your interests and style

  • Respond to inquiries and provide support during your stay

  • Send important trip updates, confirmations, or invoices

  • Improve our services and offerings

We may also use anonymized data for internal analytics to improve user experience.

4. Sharing Your Information

We share your information only with:

  • Trusted local partners (e.g., hotels, guides, drivers, activity hosts)

  • Payment processors (e.g., Stripe, PayPal)

  • Platform providers used for communications or bookings

We will never sell or rent your information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure payment gateways

  • Access controls on data systems

  • Staff awareness and confidentiality agreements

While we take your privacy seriously, please be aware that no internet-based service can be 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill your bookings and provide services

  • Comply with legal obligations

  • Resolve disputes and enforce our policies

You may request deletion of your personal data by contacting us.

7. Your Rights

You have the right to:

  • Access or correct your personal data

  • Request deletion or restriction of your data

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at [Insert Email Address].

8. Cookies & Website Tracking

Our website may use cookies to:

  • Remember your preferences

  • Understand how visitors interact with the site

  • Improve user experience

You can disable cookies in your browser settings, but some features may not function properly.

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website. If changes are significant, we will notify you by email or site banner.

10. Contact

For questions about this Privacy Policy or to request changes to your personal data, please contact us at:
dellejapanvoyage@gmail.com